Privacy Policy

GO Mobility Tech Private Limited ("GO Mobility", "we", "us", or "our") is a company registered in Patna, Bihar, India 🇮🇳 (CIN: U49224BR2026PTC082551). We operate a ride-hailing and mobility platform accessible via our app and website (gomobility.co.in).

We collect the following categories of information:

• Account Information: Name, phone number, email address, and profile details.
• Location Data: Real-time GPS location during active rides (with your consent).
• Ride Data: Trip history, pickup/drop points, duration, and fare information.
• Payment Data: UPI IDs, transaction references (we do not store full card numbers).
• Device Data: Device type, OS version, and app usage for service improvement.
• Communication Data: Support chats, feedback, and email correspondence.

• To operate and improve the GO Mobility platform and app.
• To match riders with drivers and calculate fares.
• To process payments and issue receipts.
• To provide customer support and respond to your requests.
• To ensure safety and prevent fraud on the platform.
• To comply with Indian legal obligations under the IT Act, 2000 and applicable rules.
• To send you service updates, launch notifications, and promotional offers (you can opt out anytime).

We do not sell your personal data. We may share your data with:

• Driver-partners: Limited ride details (pickup location, name) to complete your journey.
• Riders: Driver name, vehicle details, and live location during an active ride.
• Payment processors: For UPI and payment processing (RBI-regulated entities).
• Legal authorities: When required by Indian law, court order, or government authority.

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), access controls, and regular security audits. However, no system is 100% secure. If you suspect a breach, contact us immediately at mailatgomobility@gmail.com.

Under applicable Indian laws and global best practices, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your account and data.
• Withdraw consent for marketing communications.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, email us at mailatgomobility@gmail.com.

Our website uses minimal cookies for functionality (session management) and analytics (to understand how visitors use our site). You can disable cookies in your browser settings, though some features may not work correctly.

GO Mobility is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors. If you believe a minor has provided us data, please contact us immediately.

We retain your data for as long as your account is active, plus a reasonable period thereafter for legal compliance. Ride records may be retained for up to 3 years for dispute resolution and regulatory purposes.

We may update this Privacy Policy from time to time. We'll notify you of significant changes via the app or email. Continued use of GO Mobility after changes constitutes acceptance of the updated policy.

Email: mailatgomobility@gmail.com
Website: gomobility.co.in
Address: GO Mobility Tech Private Limited, Patna, Bihar, India 🇮🇳